Earlier Today I Experienced Every Investor’s Worst Nightmare – Unable To Sell My Stock

One of an investor’s or trader’s worst nightmare happened to me earlier today, and is still happening now.

As everyone probably know, the US is officially in the bear market now, with the market dropping more than 20% from the recent high.

For Singapore, the index plunged from a high of 3281 in January to currently 2672, a 18.6% drop.

STI Index 12/3/20

We foresee that the market will drop even more as Singapore feels the aftereffect of the virus outbreak globally.

Earlier today, I wanted to take profit on some of my earlier positions simply because:

  1. We expect price to drop even more. Hence it will be better to lock in the profits and then buy in later at the lower price since the current price of some stocks we are holding is near our entry price.
  2. We want to increase our war chest to double down on other high quality counters which are trading at extremely good value now. 

However, something frustrating happened. Upon logging in my DBS Vickers account, I found out that my selling limit is too low! It’s ridiculous that my selling limit is only S$1500 and I can’t even sell the shares I own! This is probably the biggest nightmare for anyone. 

DBS Vicker’s Dashboard shows my bank balance and it should be able to sell my position

There are currently so many questions running through my head now:

  1. How did DBS Vickers assign the low selling limit? My Multiplier account has more than enough money and it is reflected on my DBS Vickers Dashboard – shouldn’t they have seen the balance is more than what I am trying to sell, ie a S$4000 position? 
  2. Shouldn’t DBS Vickers have access to the stocks I’ve bought through them, my default brokerage firm and that I can sell them through DBS Vickers?
  3. How are the selling limit set? 
  4. If my selling limit is low, shouldn’t they have sent a notification notifying me to take note of this?
  5. If they are not confident of my selling limit, why would they assign a S$168,000 buying limit for me?

So I went ahead to google how to get them to increase my limit, and it turns out I need to send in my latest bank statement, NOA, pay slip, or CDP statement.

What puzzled me is that, couldn’t DBS Vickers just look at the bank balance that is shown on the DBS Vickers Dashboard?

As a DBS shareholder, this is a triple whammy for me – while stock price has crashed, the DBS Multiplier Account made recent detrimental changes to me, forcing me to make investment trades via Vickers every month to earn higher interest, and now this happened – I can’t sell the shares I bought through Vickers.

What an irony.

In order to increase my selling limit, I went ahead to email them earlier today my CDP statement and NOA, but have yet to hear from them. 

So I called in.

However, I was held on the line for 20 minutes and the line is probably and understandably too busy because everyone is probably selling their stocks now. 

I contemplated heading down to the office, but upon reading the review on Google, I think I won’t be able to get the help I need. The reviews are brutal, with people calling DBS service center trash, and that the customer representative officers being rude and unprofessional.

So here I am, stuck and whining about DBS Vickers. Left with much frustration and even more questions.

And I am officially not a happy DBS shareholder now. Borderline angry.

Over the past 1 hour plus going through all these ordeal, trying to sell my shares to lock in the profit, trying to call in DBS Vickers, and at the same time writing this article, the 3 stocks I wanted to take profit on dropped even further nearing my entry price. 

What we can only do now is just wait for Vickers to restore the selling limit, and perhaps not taking profit on them anymore.

I wonder for those who have leveraged positions and they needed to sell all their positions urgently, if they are in this situation, they would be really really pissed at Vickers.

The good thing is that, earlier this week we manage to sell off a small portion of our portion to take some profit, so that’s probably some consolation. Should have just taken profit on all the positive positions I have.

This is probably gonna get even worse, so buckle up people.

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6 thoughts on “Earlier Today I Experienced Every Investor’s Worst Nightmare – Unable To Sell My Stock

  1. K

    Hi sorry you had to go thru this. Are your shares held in custody in DBSV? If it is held in CDP, you can sell via another broker (not necessary DBSV), assuming you have an account with another broker.

    Even before DBSV dismantled its trading team, the customer service is already pathetic, and now without the brokers servicing retail clients, it has gotten even worse.

    Like

    1. Mr Budget

      Hi K,

      yes I have a ocbc securities account too but i forgot my credentials – hence I couldnt execute the trade yesterday too. Now the counters which I want to take profit are all red now. D:

      Really looking to shifting my whole broker account to someone else when all these madness is over. Heard all trading platforms are overwhelmed now.

      Like

    1. Mr Budget

      Hi Turtle Investor,

      Yes my buy sell limit was defaulted to a high 5 figure sum too! And I never had to bother with it!

      But somehow yesterday my sell limit was at 1.5K? And clearly my bank balance was shown in DBS Vickers and I always execute my trade in cash. Worst thing is, i dont even know who in DBS to talk to, and I felt like I’m being held hostage by Vickers.

      Going to shift away from them as soon as I can – will ignore the multiplier category too – my lost in the delayed selling yesterday can not potentially be recovered by the interest in the multiplier account.

      Like

  2. John

    I am in a similar situation as you. Been stuck with a low sell limit since last week. May I know if you have resolved this issue? Is it worth it going to the Marina customer service, because they are not picking up my calls or replying my emails. I can use another brokerage to sell my CDP shares right?

    Another question: Do you know how many days it take for vickers to restore the sell limit to the default $20k? I sold some stocks yesterday and SGX has already debited them from the CDP account. But my vickers sell limit is still below $500

    Like

    1. Mr Budget

      Hi John, so what I did was to send in my cdp statement and also my bank statement to request for a higher sell limit. They took 3 days to change the limit back to 20k, and another 2 to 3 days to move it up to 60k now.

      Yes you can use any other brokerage to sell your cdp share which we have set up too.

      Hope this helps!

      Like

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